Luxe Dolls – Returns Policy

We want you to love your purchase. If something isn’t right, we’re here to help.

14-Day Return Policy

You have 14 days from receiving your order to request a return.

To be eligible, items must be:

• Unworn and unused

• In their original condition

• With tags attached

• In original packaging

• Accompanied by proof of purchase

How to Start a Return

Email us at luxedollsofficial@gmail.com to request a return.

If your return is approved, we will send you a return shipping label and full instructions. Please note: Items sent back without requesting a return first will not be accepted.

For any questions, you can contact us anytime at luxedollsofficial@gmail.com.

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Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is defective, damaged, or you received the wrong item, contact us immediately so we can resolve the issue as quickly as possible. 

We do not accept refunds for sizing issues.

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Exchanges

If you’d like a different size or item, the fastest method is to return your current item and place a new order once your return is approved.

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Refunds

Once your return is received and inspected, we will notify you of approval. If approved, your refund will be issued to your original payment method within 10 business days.

Please note: Banks and credit card companies may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, contact us at luxedollsofficial@gmail.com.